Covid-19 REsponse

updated June 23rd, 2020 3:00pm

To our valued patients,


We are excited to announce that we have been OPEN in both our Esquimalt Rec Centre & James Bay Community Project locations for a month and it has been going very smoothly. We all have got into our cleaning groove and masks wearing is really not all that bad!! We continue providing Tele-Rehabilitation service throughout this time and it continues to be a show great results sometime better than we see for in-person treatment. So for those more vulnerable and those that are more concerned about in-person treatment please try out a FREE tele-health consult to voice your questions and concerns.


We continue to closely follow the guidance of our regulatory bodies, WorkSafeBC and our lease facilities to ensure we have the best possible setup to ensure everyones safety. We continue to stay stocked in PPE but as you know these products are in high demand and  gradually becoming more available. 


Due to increased cleaning time between appointments, as well as PPE costs, we’ve had to increase our in-person appointment fees by $10. Tele-rehab appointment fees will remain  unchanged.

We will continue to provide the care you have come to trust through in-person and video and telephone appointments. We will keep you up to date on any changes going forward. Click  to learn more or here to Book Now.

We’ve developed our Lab Health Physio Hybrid Model of Rehabilitation. It will consist of a combination of Tele-Rehab and in-person appointments:

  1. Physio Tele-Rehab: if you haven’t tried it already or you’ve been on the fence, definitely consider this as a way to access Physiotherapy. We have seen great results (and in some ways better) because diagnosis, education, exercise and self-care can all be done in the comfort of your own living room with your Physio! 

  2. Physio In-Person Appointments: Come with a mask on and make sure you fill out the COVID-19 survey before you come in. 

  3. Massage Therapy and Acupuncture In-person Appointments: will resume as normal with all extra safety measures in place and air high fives.

  4. Kinesiology and Athletic Therapy: We now have our own private gym access in our Esquimalt Location in the Recreation Centre. We will continue to provide your rehabilitation via Tele-Rehab for Kinesiology and Athletic Therapy along with in-person appointments.

We want to sincerely thank everyone for their patience and understanding during this difficult time. Let’s continue to care for ourselves, loved ones and community! 

-Lab Health Physio Team 



Some major insurance providers have committed to covering tele-rehab appointments just like they would regular in-person Physio, including:

Canada Life (Great West Life),

  • SunLife

  • ICBC

  • WorkSafe

  • MSP

  • Alberta Blue Cross

  • Greenshield

  • Chambers Group

  • Maximum Benefit Plan

  • Johnston Group

  • The Co-Operators Group

  • Medavie Blue Cross

  • Pacific Blue Cross

(PBC is only covering for existing clients but NOT for new clients)


***Check back often as more providers may come on board over the coming weeks.