Covid-19 REsponse

updated June 23rd, 2020 3:00pm

To our valued patients,


We are excited to announce that we have been OPEN in both our Esquimalt Rec Centre & James Bay Community Project locations for a few months and it has been going very smoothly. We all have got into our cleaning groove and mask wearing is really not all that bad!! We continue providing Tele-Rehabilitation service throughout this time and it continues to show great results sometimes even better than we see for in-person treatment. So for those more vulnerable and those that are more concerned about in-person treatment please try out a FREE tele-health consult to get a feel for how a virtual assessment or treatment would feel like.

We continue to closely follow the guidance of our regulatory bodies, WorkSafeBC and our lease facilities to ensure we have the best possible setup to ensure everyones safety. We continue to stay stocked in PPE but as you know these products are in high demand and but are gradually becoming more available. 


Due to increased cleaning time between appointments, as well as PPE costs, we’ve had to increase our in-person appointment fees by $10. Tele-rehab appointment fees will remain unchanged.

We will continue to provide the care you have come to trust through in-person and virtual/telephone appointments. We will keep you up to date on any changes going forward. Click  to learn more or here to Book Now.

We’ve developed our Lab Health Physio Hybrid Model of Rehabilitation. It will consist of a combination of Tele-Rehab and in-person appointments:

  1. Tele-Rehab: if you haven’t tried it already or you’ve been on the fence, definitely consider this as a way to access Physiotherapy, Kinesiology or Athletic Therapy. We have seen great results (and in some ways better) because diagnosis, education, exercise and self-care can all be done in the comfort of your own living room! 

  2. All In-Person Appointments: Come with a mask on and make sure you fill out the COVID-19 survey before each in-person visit.

  3. Kinesiology & Athletic Therapy: We now have our own private gym access in our Esquimalt Location in the Recreation Centre. We will continue to provide your rehabilitation via Tele-Rehab for Kinesiology and Athletic Therapy along with in-person appointments.

We want to sincerely thank everyone for their patience and understanding during this difficult time. Let’s continue to care for ourselves, loved ones and community! 

-Lab Health Physio Team 



Some major insurance providers have committed to covering tele-rehab appointments just like they would regular in-person Physio, including:

Canada Life (Great West Life),

  • SunLife

  • ICBC

  • WorkSafe

  • MSP

  • Alberta Blue Cross

  • Greenshield

  • Chambers Group

  • Maximum Benefit Plan

  • Johnston Group

  • The Co-Operators Group

  • Medavie Blue Cross

  • Pacific Blue Cross

(PBC is only covering for existing clients but NOT for new clients)


***Check back often as more providers may come on board over the coming weeks.