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Tele-rehabilitation is a sub-discipline of tele-health and involves any rehabilitation delivered using tele-health technologies such as videoconferencing, sensors, chat / text, educational portals and more. The most recognizable form of tele-rehabilitation is the reproduction of the one on one physiotherapy via videoconferencing, most commonly known now as “Virtual Care”. 

Much like in a doctors appointment, Physiotherapists, Kinesiologist and Athletic Therapist know the right questions to ask that are essential in determining the right diagnosis/analysis and then determining the corresponding individualized treatment plan. In many cases, this can easily be done in a virtual environment or over the phone. 

What you lose in hands-on care you gain in accessibility and communication with your practitioner on a more flexible and fluid basis. Outside of your virtual appointment time your practitioner will follow your exercise program adherence and participation and they will answer your email questions and keep you accountable and on track to meet you rehabilitation goals.



Tele-Rehabilitation Services (video/phone)

​Continuing to provide our trusted care is really important to us. By transitioning our services online you will still have access to care from most disciplines including: 

  • Physiotherapy

  • Vestibular/Vertigo Therapy

  • Athletic Therapy

  • Kinesiology/Exercise Rehabilitation

  • Pelvic Health Physiotherapy

Who would be appropriate for Tele-rehab?

Virtual care is most useful in situations where exercise, education, self-management instruction, and monitoring are the primary methods used to accomplish the therapeutic goals. With creativity, these forms of therapy are fairly easily adaptable to the virtual environment. For example, virtual care for orthopaedic surgical recovery through progressive ROM, strength, functional exercises, self-mobilization, and education has been shown to be shown to achieve similar outcomes to physical visits for several conditions. If you are still unsure, please call 250 386 7254 and we will be happy to answer your questions.

Who would NOT be appropriate for Tele-rehab?

The main consideration for determining appropriateness is patient safety and suitability for the virtual environment. Most patients will benefit from the initial assessment as it would be similar to an in-person assessment. Much like in a doctors appointment, asking the right questions is essential in determining the right diagnosis and treatment plan. The care plan portion of your initial assessment will determine the need,  frequency and duration of your ongoing treatment. If it is determined that you would most benefit from hands-on therapy we will provide you with as much advice and guidance for self-care through your tele-rehab visit and then refer you for hands-on therapy when available. encounter such as the inability to perform hands-on examination, assessment and treatment. It is up to you and the therapist to determine what is best for you, based on your particular condition, preference, available technology, and other risks and benefits.  

Will my session be private and secure?

Yes. We conduct our appointments using a secure video conferencing platform called Physitrak that meets the health care standards for privacy. Your practitioner will conduct the appointment in their own private room meaning you will receive the same level of privacy you are used to during your in person appointments.

What do I need for my tele-rehab appointment?

You will need the internet, a computer, tablet or smartphone with video and microphone capabilities or a telephone if you would rather. You don’t have to download any programs as we will email you a link to your virtual appointment. Just keep an eye out for that email right before your scheduled appointment. Wear clothes similar to what you would wear in person in the clinic or gym.

Will my extend health insurance plan cover this?

At this time there are a selection of plans that do cover tele-rehabilitation. We are aware that the new Canada Life (GWL & Manulife), Medavie Blue Cross and Sunlife are covering Tele-Rehabilitation. Please call your provider to check your individual coverage. If it is not covered please take a second and talk to them, your union or your employer to ask for it to be covered. Thank you for you support on this!

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