Frequently asked questions

ESQUIMALT: ​Parking is FREE for the first 3 hours in the lot beside the Rec Centre off of Fraser St. Or the lot acorss from the Rec Centre near the Archie Browning arena. JAMES BAY: Parking is FREE in the LARGE lot off of Simcoe Street beside the Pharmasave and across from the Thrify's .

ESQUIMALT: We are located INSIDE the Esquimalt Recreation Centre. Just come in the front door and walk past the centre's reception and head toward the back exit looking out on the field. We are across the hall from the daycare and near the pool. We might be just finishing up with a client but have a seat and we will be right out. JAMES BAY: We are located across the street from Thrifty's in the Pharmasave building. We are on the second floor with ramp and stair access beside the coin shop.

Wear comfortable easy to move in clothing that allows access to your injured area(s). Please bring or wear gym shoes incase we head out in to the gym to do some rehabilitation exercises.

We require a credit card on file before your first appointment. You can pay online before your appointment if you prefer. We accept all major credit cards, 'Visa debit', eTransfer and cash. Sorry no debit/interac, at this time. We can also direct bill to most insurance companies to save you money.

At this time, LAB Health Physio does NOT accept or bill for claims related to ICBC (Motor Vehicle Accidents) or WorkSafeBC (Workplace Injuries). We are happy to provide care for your general wellness and injury needs, but for these specific claims, we recommend seeking a clinic that is registered as a direct-billing provider with those organizations.

YES. We make it very easy. Just upload pictures of your insurance card to our Jane App booking system with your intake form and we will do the rest. If you have two plans we can submit/bill your primary insurance plan and then we give you a receipt to submit the remaining amount to your secondary plan.