Frequently asked questions

ESQUIMALT: ​Parking is FREE for the first 3 hours in the lot beside the Rec Centre off of Fraser St. Or the lot acorss from the Rec Centre near the Archie Browning arena. JAMES BAY: Parking is FREE in the LARGE lot off of Simcoe Street beside the Pharmasave and across from the Thrify's .

ESQUIMALT: We are located INSIDE the Esquimalt Recreation Centre. Just come in the front door and walk past the centre's reception and head toward the back exit looking out on the field. We are across the hall from the daycare and near the pool. We might be just finishing up with a client but have a seat and we will be right out. JAMES BAY: We are located across the street from Thrifty's in the Pharmasave building. We are on the second floor with ramp and stair access beside the coin shop.

Wear comfortable easy to move in clothing that allows access to your injured area(s). Please bring or wear gym shoes incase we head out in to the gym to do some rehabilitation exercises.

We require a credit card on file before your first appointment. You can pay online before your appointment if you prefer. We accept all major credit cards, 'Visa debit', eTransfer and cash. Sorry no debit/interac, at this time. We can also direct bill to most insurance companies to save you money.

At this time, LAB Health Physio does NOT accept or bill for claims related to ICBC (Motor Vehicle Accidents) or WorkSafeBC (Workplace Injuries). We are happy to provide care for your general wellness and injury needs, but for these specific claims, we recommend seeking a clinic that is registered as a direct-billing provider with those organizations.

YES. We make it very easy. Just upload pictures of your insurance card to our Jane App booking system with your intake form and we will do the rest. If you have two plans we can submit/bill your primary insurance plan and then we give you a receipt to submit the remaining amount to your secondary plan.

For your initial assessment, please wear loose, comfortable athletic clothing that allows for easy movement. If you are coming in for a lower-body injury, shorts or track pants are highly recommended. For neck, upper back, or shoulder issues, a tank top or loose t-shirt is best so your therapist can easily examine the area.

Yes, we offer direct billing to most major extended health insurance providers, including but not l limited to Pacific Blue Cross, Canada Life, Sun Life, and Manulife. Because every policy is unique, please check with your specific insurance provider prior to your appointment to verify your plan's exact coverage parameters, limits, and if a doctor's referral is required.

Physiotherapy focuses heavily on clinical diagnosis, physical assessment, hands-on manual therapy, and specialized medical treatments (like vestibular, concussion or cancer rehab). Kinesiology uses the science of how humans move to focus on active rehabilitation, specialized exercise prescription, strength progression, and long-term injury prevention once an initial assessment is complete.

Your appointment time is reserved exclusively for you. Late cancellations and missed visits leave gaps in our therapists' schedules that could otherwise help another patient in need.Changing Your Appointment If you need to cancel or reschedule, our clinic requires 24 hours' notice to avoid a fee. You can easily manage your appointments anytime by logging into your Jane Account.Illness Policy If you are unwell or experiencing COVID-like symptoms, please stay home and notify us as soon as possible to adjust your booking. We are also happy to convert your session to a Tele-Rehab appointment so you don't miss out on care!Non-Illness Cancellations & Fees We know life happens! Everyone receives one free pass for a late cancellation or missed visit. After your first grace pass, non-illness policy exceptions are subject to the following charges on your authorized credit card on file:Less than 24 Hours' Notice: 50% of the appointment fee.No Show (No Notice Given): 100% of the full appointment fee.Fees associated with short notice cancellations or no shows must be paid privately and are NOT eligible for direct billing to insurance providers.