Frequently Asked Questions

General Info

WHERE CAN I PARK?


ESQUIMALT: ​Parking is FREE for the first 3 hours in the lot beside the Rec Centre off of Fraser St. Or the lot acorss from the Rec Centre near the Archie Browning arena. JAMES BAY: Parking is FREE in the lot for the James Bay Community Project. There is also loads of 60-90 minute street parking on Michigan Street.




WHERE ARE YOU LOCATED?


ESQUIMALT: We are located INSIDE the Esquimalt Recreation Centre. Just come in the front door and walk past the centre's recpetion and head toward the back exit looking out on the field. We are across the hall from the daycare and near the pool. We might be just finishing up with a client but have a seat and we will be right out. JAMES BAY: We are located INSIDE the James Bay Community Project. We are on the second floor across the hall from the elevator on your left.




WHAT SHOULD I BRING?


Wear comfortable easy to move in clothing that allows access to your injured area(s). Please bring or wear gym shoes incase we head out in to the gym to do some rehabilitation exercises.




HOW CAN I PAY?


You can pay online before or after your appointments. We accept all major credit cards, 'Visa debit' and cash. Sorry no debit/interac, at this time. We can also direct bill to most insurance companies to save you money.




WHAT IF I HAVE AN ICBC OR WCB CLAIM?


If you have been injured in a car accident after April 1 2019, you are automatically approved for many different treatments with no upfront cost to you, like physiotherapy, massage therapy or kinesiology and we will be happy to help you. If you were injured at work we just need your WCB claim number and we can help you from there.




DO YOU DIRECT BILLING INSURANCE PROVIDERS?


We can bill on your behalf to most major insurance plans. Just let us know which one you have and we can take it from there. If you have two plans we can submit/bill your primary insurance plan and then we give you a receipt to submit the remaining amount to your secondary plan.





Physiotherapy

WHAT IS PHYSIOTHERAPY?


Physiotherapy is a holistic approach that includes an assessment and treatment for the whole body muscles, joints, bones, nerves and soft tissues. We use a thorough assessment to figure out and diagnose your injury and then develop a treatment plan for you. We are looking for the source of your pain not just the pain its self so that we can use the right treatment that will give you the best results. We want help you get better through hands on techniques, ultrasound, acupuncture, IMS (dry needling), education and exercise to help with your recovery or injury prevention. In British Columbia, you can see a physiotherapist without a doctor's referral. ​




DO I NEED A DOCTORS REFERRAL?


​No, Physiotherapy is considered a primary healthcare profession which means you can directly access our services without a doctors referral. However, check with your insurance plan, as some plans require you to have a referral on file to claim the cost (for example, public service employees with SunLife). Yes & No, Massage Therapy is also accessible directly but most health insurance plans require a doctors referral to approve to pay for treatment.





Vestibular Therapy

WHAT IS VERTIGO?


Vertigo is an extremely uncomfortable sensation of spinning or movement that can happen voluntarily without any movement occurring.





Massage Therapy

DO I NEED A DOCTORS REFERRAL?


Yes & No, Massage Therapy is accessible directly if you are willing to pay privately but if you want your health insurance plan to cover it than you often require a doctors referral to get approval for massage coverage.





Kinesiolgy

What is Kinesiology?


Kinesiology is a form of treatment using supervised exercise and movement to treat many conditions and symptoms, from pain to cancer.





Acupuncture

WHAT CAN ACUPUNCTURE OR ACUPRESSURE TREAT?


The conditions for which one can say that there is the highest level of evidence that acupuncture is effective include: + Low back pain + Neck disorders + Recurrent headache and Idiopathic headache It is also very effective at treating: + osteoarthritis pain + sciatica + shoulder pain + pinched nerve pain + acute and chronic pain




WHAT IS ACUPUNCTURE OR ACUPRESSURE?


Acupuncture is an ancient form of Chinese medicine involving the insertion of thin acupuncture needles into the skin at specific points on the body to achieve a therapeutic effect. No drug is injected. The needles alone create the beneficial effects of acupuncture. Acupressure is the stimulation of the same points as acupuncture just without the needles and instead the use of manually applied pressure.
They are both used to encourage natural healing, improve mood and energy, reduce or relieve pain and improve function of affected areas of the body. It is safe and effective and is often successfully when paired with exercise and physiotherapy.





GLA:D™ Canada Program

FREE GLA:D EDUCATION CLASS, WHAT IS THE CATCH?


There is NO catch! We want to provide our community with the most recent research on Hip and Knee Osteoarthritis. The better informed you are about Osteoarthritis and how it impacts the knee or hip joint, the better you can help yourself.




WHAT DOES GLA:D MEAN?


Good Life with osteoArthritis Denmark! Why Denmark you ask? Well GLA:D started in Denmark and was so successful that it spread to Canada and Australia, as well. Both these countries are classically two of the more cutting edge with regards to health information dissemination and high quality services and healthcare.





IMS/Dry Needling

WHO SHOULD GET IMS/DRY NEEDLING?


Functional Dry Needling or IMS (Intramuscular Stimulation), is a very effective technique, for the treatment of persistent pain. Persistent pain is pain that continues in the absence of ongoing trauma, this is also called “neuropathic” pain. Neuropathic pain can be when nerves aren't sending messages appropriately which can be associated with muscle shortening and trigger point tenderness in muscles. This can create a “supersensitivity” in the involved area; however, this response is undetectable by medical testing and therefore is often missed and results may say that there is “nothing wrong”.
When muscle shortening occurs in the spinal muscles, compression of the disc, spinal joints and consequently the spinal nerves can create pain and dysfunction in the area. Because the affected nerves supply the muscles, skin, blood vessels and organs, other changes can also occur over time. These can include the following: + Swelling
+ Hair loss + Cold skin + Goose bumps + Sweat over the area + Brittle nails + Psoriasis
FREQUENCY of TREATMENTS: 1-2 times per week for 4-6 sessions




WHAT DOES IMS FEEL LIKE?


The IMS (Intramuscular Stimulation/Dry Needling) treatment involves the insertion of very fine acupuncture needles into tight muscle bands. The muscle responds with a reflex grabbing sensation like a deep, achy muscle cramp and then it relaxes (lengthens). Usually an immediate change is noted by the patient. Range of motion improves and the muscles feel more relaxed. The conductivity of the nerve improves and initiates a healing response. The effects of IMS are cumulative when paired with specific corrective exercises to assist in retraining healthy movement. Eventually the condition is healed and pain is resolved.




HOW MANY IMS TREATMENT WILL I NEED?


Treatments are usually booked 1x/week to allow for tissue healing. Patients may experience a deep achy feeling following treatment for 24-48 hours. This is normal, and considered a good reaction. We encourage the use of heat to help with any post-treatment soreness. The number of treatments varies from patient to patient depending on the extent and duration of the condition.




WHO SHOULD NOT GET IMS?


IMS is not recommended if you are pregnant, have a local infection, are a hemophiliac or have had surgery in the last 12 weeks. Please inform your therapist if you are taking anti-coagulants.





Pool Therapy

What is Pool Therapy?


Pool Therapy is supervised physical rehabilitation in a pool. Usually it is supervised by a Physio, Athletic Therapist or Kinesiologist.




What is the difference between Hydrotherapy, Pool Therapy or Aquatic Therapy?


There is no difference between any of these terms they all refer to using the pool/water environment to help with someones physical recovery from an injury or illness.




What should I bring if I have scheduled a pool therapy session?


Bring all the items you would want for going in the water (ie. swim suit, towel, bathing cap, nose plug, ear plugs, etc.). Also bring shampoo, conditioner, etc. for after the pool. It you need a life jacket or floaties we will provide them.




Is there help for getting ready for the pool therapy session?


Our help starts on the pool deck, outside of the change area. We can help you get in the pool via a pool wheelchair or pool lift.




Where on the pool deck will I find my therapist?


Go to the lifeguard stand and your therapist will find you there.





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Two Locations in Greater Victoria! 

JAMES BAY

208-547 Michigan Street Rd

Victoria | BC | V8V 1S5 

M

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IN-PERSON

AVAILABILITY IS

LIMITED & VARIABLE INDEFINITELY

ESQUIMALT

527 Fraser Street

Esquimalt | BC | V9A 6H6 

M

T

W

Th

F

IN-PERSON

AVAILABILITY IS

LIMITED & VARIABLE INDEFINITELY

PHYSIOTHERAPY - KINESIOLOGY - MASSAGE THERAPY - ACUPUNCTURE

POOL THERAPY  - YOGA THERAPY - ATHLETIC THERAPY